SAP Knowledge Base Article - Public

3319177 - SAP Jam Desktop Tools - Sunset

Symptom

SAP Jam Collaboration offered different external tools to integrate into the desktop experience and (Microsoft) desktop tools such as Outlook. The following features were covered as part of those integrations: 

  • Application Launcher 

  • File Sync Client 

  • SAP Jam Activity Hub 

  • SAP Jam for Microsoft Office 

  • Add-In for Microsoft Outlook 

 

Those tools are no longer listed on the SAP Help portal, no longer available for download & the integrations are no longer supported.

Environment

SAP Jam Collaboration

Cause

These desktop tools are no longer supported.

Resolution

Those external integration tools rely on Microsoft Internet Explorer 11 technology, for example for the authentication & initial setup. According to the official blog from Microsoft the Internet Explorer 11 desktop application was retired on June 15, 2022. 

 

As a result, the listed external tools are no longer supported for SAP Jam as of January 1st, 2023

Tool Alternative approach
Application Launcher The application launcher is no longer required to edit Microsoft Office documents in their respective desktop client
File Sync Client There will be no alternative client to sync files into the explorer structure, though different OData APIs from SAP Jam remain fully supported to upload/download content from SAP Jam: https://jam2.sapjam.com/ODataDocs/ui 
SAP Jam Activity Hub There will be no alternative activity hub (feed consolidation desktop client), though different OData APIs from SAP Jam are fully supported to extract feed entries if required: https://jam2.sapjam.com/ODataDocs/ui 
Microsoft Office There will be no alternative SAP Jam feed panel for Microsoft Office applications. 
Outlook Add-In Export content like e-mails (for example as PDF) and upload to SAP Jam groups or profile content area directly. 

Related note: 

SAP Jam has been in maintenance mode since 2021 and will be fully sunset by end of 2026. Customers should consider transitioning to SAP Build Work Zone, advanced edition, or SAP SuccessFactors Work Zone instead.  Click here to learn more: 

SAP Jam Collaboration | SAP Community 

SAP Jam Collaboration Sunset Notification - SAP Community Groups 

Keywords

KBA , LOD-SF-JAM-FSC , File Sync Client , LOD-SF-JAM-MSO , Microsoft Office Outlook Add-in , How To

Product

SAP Jam 1602