SAP Knowledge Base Article - Public

3319179 - Welcome Message Card is not available on Onboardee's Homepage - Onboarding


Welcome Message Card is not appearing for ExternalHire in SuccessFactors homepage.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login directly with the candidate credentials;
  2. The welcome card is not appearing in the candidate's homepage.


One of the possible reasons for the missing Welcome Card in the the Homepage is due to an unsupported character in the Hiring Manager's name.


To solve the problem, make sure that the hiring manager's name must contain only supported characters.

If confirming that the Hiring Manager's name only contain supported characters, please submit a ticket to Product Support to determine the new possible cause.


welcome, card, obx, onb, hiring manager, name, character , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem


SAP SuccessFactors Onboarding all versions