SAP Knowledge Base Article - Public

3319294 - Cannot import mail in DWB with HTML Tags

Symptom

 We are not able to import mails when there is a <HTML> tag is inside the csv file.

Environment

SAP Cloud for Customer

Reproducing the Issue

  • Data Workbench --> Import
  • Individual Object -->Upsert
  • Select the Standard Object "Email Notes"
  • Click Next
  • Upload the File and you will end up with the message "Unsupported.csv"

Cause

For Security reasons, HTML tags in the data files are not allowed during DWB Import.

Resolution

This is the standard behaviour of the system.

Keywords

KBA , html email , import , dwb , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer core applications all versions