Symptom
We are not able to import mails when there is a <HTML> tag is inside the csv file.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Data Workbench --> Import
- Individual Object -->Upsert
- Select the Standard Object "Email Notes"
- Click Next
- Upload the File and you will end up with the message "Unsupported.csv"
Cause
For Security reasons, HTML tags in the data files are not allowed during DWB Import.
Resolution
This is the standard behaviour of the system.
Keywords
KBA , html email , import , dwb , LOD-CRM-INT-DWB , Data Workbench , Problem
Product
SAP Cloud for Customer core applications all versions