Symptom
HR didn't receive Step Due Notification, though configuration is set.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Log in and configure a due date in certain step
- Launch form and route form to selected step
- Check email notifications template setting > Enable Step Due Notification for HR Representative
- Check form template setting, Default Due Notification Date (in days)
- Go to provisioning, run send 360 step due notification job.
- HR didn't receive the email.
Resolution
Step Due Notification for HR Representative will be triggered when
- A Time Off Request was created for the step user so that the user is recognized as on leave in the system.
- The start date of the Time Off Request is earlier than or equal to the date when the Step Due Notification is set to be sent.
- Also, the end date of the Time Off Request is later than or equal to step due date.
Keywords
email notification, time off request, HR Representative, 360 step due notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Performance & Goals all versions