3319311 - Step Due Notification for HR Representative

HR didn't receive Step Due Notification, though configuration is set.

SAP SuccessFactors Performance Management

1.Log in and configure a due date in certain step
2.Launch form and route form to selected step
3.Check email notifications template setting
Enable Step Due Notification for HR Representative 
4.Check form template setting, 
Default Due Notification Date (in days) 
5.Go to provisioning, run send 360 step due notification job.
HR didn't receive the email.

Step Due Notification for HR Representative will be triggered when the step user current time off request's start date less than or equal to today and the end date greater than or equal to step due date. (Today is current time when the send 360 step due notification job is running).

email notification, time off request, HR Representative, 360 step due notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem