SAP Knowledge Base Article - Public

3319311 - Step Due Notification for HR Representative

Symptom

HR didn't receive Step Due Notification, though configuration is set.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

1.Log in and configure a due date in certain step
2.Launch form and route form to selected step
3.Check email notifications template setting
Enable Step Due Notification for HR Representative 
4.Check form template setting, 
Default Due Notification Date (in days) 
5.Go to provisioning, run send 360 step due notification job.
HR didn't receive the email.

Resolution

Step Due Notification for HR Representative will be triggered when the step user current time off request's start date less than or equal to today and the end date greater than or equal to step due date. (Today is current time when the send 360 step due notification job is running).

Keywords

email notification, time off request, HR Representative, 360 step due notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Performance & Goals all versions