3319311 - Step Due Notification for HR Representative

HR didn't receive Step Due Notification, though configuration is set.

SAP SuccessFactors Performance Management

1. Log in and configure a due date in certain step
2. Launch form and route form to selected step
3. Check email notifications template setting > Enable Step Due Notification for HR Representative
4. Check form template setting, Default Due Notification Date (in days)
5. Go to provisioning, run send 360 step due notification job.
6. HR didn't receive the email.

Step Due Notification for HR Representative will be triggered when

• A Time Off Request was created for the step user so that the user is recognized as on leave in the system.
• The start date of the Time Off Request is earlier than or equal to the date when the Step Due Notification is set to be sent.
• Also, the end date of the Time Off Request is later than or equal to step due date.

email notification, time off request, HR Representative, 360 step due notification , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem