SAP Knowledge Base Article - Public

3319333 - How to search Products Category in Advanced Search where double quote symbol (") is used


When we try to search Category field with the search pattern like Ex: 56" in Products view , the query shows No results, although there are values with 56" .


SAP Cloud for Customer

Reproducing the Issue

  • Navigate to Products--> Product
  • Choose the Query "All" 
  • Open Advanced filter and search for the value 56" in the Category field.
  • The result shows zero products eventhough multiple products are available with the searched entry.


When we search with 56", the system treats the search parameter as follows "56"" . So to avoid inconsistency, system is adding a \(reverse slash) resulting the search parameter as 56\" with which the resultant is empty.


 When the Product category is having values stored with double quote (") , then search the value with Ex: 56*. It will show the proper results.


KBA , double quote , AP-RC-UIF , C4C UI Framework , Problem


SAP Cloud for Customer core applications all versions