SAP Knowledge Base Article - Public

3319335 - Job Management and My Profile direct the candidate to the candidate profile

Symptom

When a user access referral tracking they can see the tabs Job Management and My Profile, when selected both candidates are redirected to the candidate profile. 

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Go to Careers
  2. Access Referral Tracking
  3. See both options Job Management and My Profile

Cause

Internal Career site powered by CSB and Mobile applied has been enabled. 

Resolution

This is currently seen as expected behaviour when the candidate selects Job Management the candidate will be redirected to the job applied portal. As the Jobs applied portal is on the same page as the candidate profile when mobile apply has been enabled both Job Management and My profile will direct you to the Candidate profile. 

  • For external candidates: When Mobile apply is not enabled on the RCM career site the Job Management will direct you the jobs applied portal. 
  • For Internal candidates: When Internal Career site powered by CSB is not enabled and the internal candidate is using the RCM internal career site Job Management will direct you the jobs applied portal.

Note: If using RMK mobile apply must be enabled. 

Keywords

KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting all versions