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SAP Knowledge Base Article - PreviewSymptom
User can't receive an email.
The "~" character in the envelope's email address could be the reason for this issue.
Logs are showing email delivery status 'Failed' with error: "smtp; 501 5.1.1 Bad address syntax"
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Environment
SAP Customer Data Cloud
SMTP
Product
SAP Customer Data Cloud all versions
Keywords
CDC, Gigya, SMTP, email, email delivery, delivery, failed, status, status failed, Bad address syntax , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , Problem
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