SAP Knowledge Base Article - Preview

3319376 - Error in SMTP: 501 5.1.1 Bad address syntax

Symptom

User can't receive an email.

The "~" character in the envelope's email address could be the reason for this issue.

Logs are showing email delivery status 'Failed' with error: "smtp; 501 5.1.1 Bad address syntax"


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Environment

SAP Customer Data Cloud

SMTP

Product

SAP Customer Data Cloud all versions

Keywords

CDC, Gigya, SMTP, email, email delivery, delivery, failed, status, status failed, Bad address syntax , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , Problem

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