SAP Knowledge Base Article - Public

3319478 - Preferred Tenant Time Zone

Symptom

  • System is not displaying our preferred system time zone. 
  • How to change the system time zone to be our preferred time zone?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Cause

This can be controlled via General Settings in Admin Center. 

Resolution

Tenant preferred time zone is one of the time zones used in the system to present date and time information on the UI.

All the time zones supported for the Tenant Preferred Time Zone changes are available in the guide Tenant Preferred Time Zone | SAP Help Portal.

Note: The changes to Tenant Preferred Time Zone is allowed only once and cannot be reverted after you set it.

Requirements: 

Ensure the following for the Tenant preferred time zone change to work correctly:

  • You have the Manage System Properties  Platform Feature Settings permission.
  • UTC data migration has been done and the data center time zone is set to UTC.
  • You’ve configured the date or datetime columns that are newly added by Workforce Analytics. For more information about this, refer to KBA 3047665 in the Related Information section.
  • You’ve adopted the new fields for non-floating dates introduced by SFAPI.
  • If a customer is already on UTC, ensure that you test the changes on the non-production environment before updating.

Steps:

  1. Go to Admin Center
  2. Search for Platform Feature Settings. 
  3. In General Settings at the top of this page you will see a drop down for the preferred tenant time zone. 
  4. Select you preferred tenant time zone from this drop down. 
  5. Save your changes. 
  6. Note: it may take up to 24 hours for the changes to reflect. 

IMPORTANT:

The Tenant Preferred Time Zone drop-down is disabled, if:

  • You’ve already updated the Tenant Preferred Time Zone.
  • Your system is refreshed from a source system that has the updated Tenant Preferred Time Zone.

See Also

Keywords

time zone, preferred time zone, 1H 2023, release, TLS-26071,  , KBA , LOD-SF-PLT-SET , User Settings , Product Enhancement

Product

SAP SuccessFactors HCM Suite all versions