SAP Knowledge Base Article - Public

3319564 - SAP SuccessFactors Talent Intelligence Hub (TIH) Customer Checklist


Talent Intelligence Hub is available in Upgrade Center to all customers that meet the prerequisites. This article aims to provide a checklist to verify your system and configuration readiness for Talent Intelligence Hub adoption.


SAP SuccessFactors Talent Intelligence Hub


Product Information

Administration Guide

In the Help Portal, you can find our official administration guide with complete information on product enablement, configuration and usability:

Release Information

Curious on what is coming in the latest product release? Check out the entries for Talent Intelligence Hub in our What's New Viewer page:

System Readiness Checklist

To prepare your system and data for the enablement of Talent Intelligence Hub, a readiness checklist is provided below. Some customers have different scenarios which will determine which path should be taken for the migration.

Customers with no Job Description Manager (JDM) or Job Profile Builder (JPB) data in the instance cannot enable and use Talent Intelligence Hub at this time.

If you are using JDM (You can access Manage Families and Roles from the Admin Center), please review the following considerations:

If you are using JPB (You can access Manage Job Profile Content), some customers have the Job Profile Builder appearance but the system is recognized as being on Job Description Manager. Please follow the below steps to determine which migration path you'll need to follow:

  1. Determine if the JDM to JPB Migration has taken place
    1. Log into the system
    2. Navigate to Admin Center > Scheduled Job Manager
    3. Select the Job Monitor tab
    4. Locate the Job Type dropdown and search for JDM Old to New Sync
    5. Review whether a result appears
  2. Correct migration path depending on whether a result is displayed in Scheduled Job Manager

Still Need Help?

If you need assistance with the migration, customers can exchange experiences with each other and ask questions of our migration and adoption experts in a new Work Zone group. In order to be admitted into the group, please send an email to All group members will also be invited to Office Hours calls, that will take place from time to time, and according to necessity. More information is posted in Everything you need to know about: SAP SuccessFactors Talent Intelligence Hub.


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