SAP Knowledge Base Article - Public

3319564 - SAP SuccessFactors Talent Intelligence Hub (TIH) Customer Checklist

Symptom

Talent Intelligence Hub is available in Upgrade Center to all customers that meet the prerequisites. This article aims to provide a checklist to verify your system and configuration readiness for Talent Intelligence Hub adoption.

Environment

SAP SuccessFactors Talent Intelligence Hub

Resolution

Product Information

Administration Guide

In the Help Portal, you can find our official administration guide with complete information on product enablement, configuration and usability:

Release Information 

Curious on what is coming in the latest product release? Check out the entries for Talent Intelligence Hub in our What's New Viewer page:

System Readiness Checklist

To prepare your system and data for the enablement of Talent Intelligence Hub, a readiness checklist is provided below. Some customers have different scenarios which will determine which path should be taken for the migration.

If you are using JDM (You can access Manage Families and Roles from the Admin Center), please review the following considerations:

If you are using JPB (You can access Manage Job Profile Content), some customers have the Job Profile Builder appearance but the system is recognized as being on Job Description Manager. Please follow the below steps to determine which migration path you'll need to follow:

  1. Determine if the JDM to JPB Migration has taken place
    1. Log into the system
    2. Navigate to Admin Center > Scheduled Job Manager
    3. Select the Job Monitor tab
    4. Locate the Job Type dropdown and search for JDM Old to New Sync
    5. Review whether a result appears
  2. Correct migration path depending on whether a result is displayed in Scheduled Job Manager

Still Need Help?

If you need assistance with the migration, customers can exchange experiences with each other and ask questions of our migration and adoption experts in a new Work Zone group. In order to be admitted into the group, please send an email to SAP_SF_Product_Advisory@sap.com. All group members will also be invited to Office Hours calls, that will take place from time to time, and according to necessity. More information is posted in Everything you need to know about: SAP SuccessFactors Talent Intelligence Hub.

If you have migration or Check Tool errors, we kindly ask you to follow the corrective actions specified in each KBAs to resolve the identified issues. In the event that an error persists after you've executed our recommended solutions, please contact your Implementation Partner - in case you are not working with one, you can check the KBA 2261006 - PartnerEdge: Engaging PS or Partners for Implementations, Change Requests, New Program Development, Process Change & XML Configuration to know how to contact an Implementation Partner.

And if you still required help from Product Support, open ticket(s) detailing the specific error(s) left. This facilitates the process of bringing your issue to the attention of the right teams within SAP, who are responsible for distinct components of the Talent Intelligence Hub.

Your cooperation in creating distinct tickets for individual errors allows us to expedite the resolution process. Simultaneous handling of multiple individual tickets eliminates the delays that come with compilation of all issues into one unique ticket, thus enabling faster error resolution. This is also part of our Support policies as explained in KBA 3353188.

Keywords

TIH, JPB, JDM, Talent Intelligence Hub migration, migrating to, enablement, framework, generally available, availability, system readiness checklist, enabling, activate, enable, upgrade to, talent intelligent hub , KBA , LOD-SF-TIH-MIG , Migration to Talent Intelligence Hub , How To

Product

SAP SuccessFactors HXM Suite 2305