SAP Knowledge Base Article - Public

3319574 - Option to Import by overwriting existing data is not being shown when importing background information - Employee Profile


When trying to import background information, it has been noticed that the option "Import by existing overwriting data" is not available.

"Image/data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Admin Center > Import Extended User Information;
  2. Select Background Information;
  3. Check the option "Import by overwriting existing data" does not appear.


The option "Hide the Option to Import by Overwriting Existing Data for Background Information" is enabled within Manage Role Permissions > Manage User. 


Disable the checkbox "Hide the Option to Import by Overwriting Existing Data for Background Information" in Manage User permission > Save.

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Importing Extended User Information.

See Also

2091409 - Import & Export Process for Extended User Information in SuccessFactors HXM Suite


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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions