SAP Knowledge Base Article - Public

3319607 - GUID Error In Outlook Server Side


You receive the error "Create object failed: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)" when creating an appointment with Outlook Server Side Integration.


  • SAP Cloud For Customer
  • Outlook Server Side Integration


You have set --none-- as a default value for reference fields that should point out to some object under an Appointment Card.


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Please remove --none-- from default values from all reference fields under the Appointment Card in Add-in settings. In this way, nothing will be passed to C4C and the appointment will be created simply without these values (Account, Contact etc).


Create object failed, Guid, Outlook, Server Side, Appointment , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2302