3319695 - Integration Between SAP SuccessFactors and Microsoft 365

Symptom

Enabling integration between SAP SuccessFactors and Microsoft365
With the integration of SAP SuccessFactors and Microsoft 365, users can now start a Microsoft Teams chat from an employee's quick card or profile header.
Publishing the SAP SuccessFactors app to Microsoft Teams, so that it's available from customer organization's Teams app store for their employees.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Resolution

We have new configuration page available in Admin Center for setting up integration between SAP SuccessFactors and Microsoft 365 in “Work Tech Configuration” page.

You need to have Administrator Permissions: Manage System Properties -> Work Tech Configuration permission to access the Work Tech configuration page

Enabling Basic Integration with Microsoft 365

To enable integration with Microsoft Teams chat , a simple task needs to performed from the Work Tech Configuration page

Go to Admin Center -> Work Tech Configuration.
In the Enablement section, choose Enable Integration.

For more Information kindly follow the help guide -> Enabling Basic Integration with Microsoft 365
Reference Video link :Start Microsoft Teams Chat from Quickcard and People Profile Header

Enabling Extended Integration with Microsoft 365

As per the customer organization's business requirements and preferences, customer can choose to set up the integration to use SAP SuccessFactors in Microsoft Teams,

this activity need to be performed from Microsoft 365 Admin once they receive or able to download the SAP SuccessFactors for Teams app package from Work Tech configuration page

Kindly go through the help guide for more information on Steps to enable the extended Integration -> Enabling Extended Integration with Microsoft 365

Publishing the SAP SuccessFactors App to Microsoft Teams -> Available only for Legacy App

Publish the SAP SuccessFactors app to Microsoft Teams , so that it's available from your organization's Teams app store for your employees to access SF from Microsoft app

Go through the below help guide for more information on Steps to Publish the SAP SuccessFactors App to Microsoft Teams

Video link : How-To Video: Set Up the SAP SuccessFactors App in Microsoft Teams

GLOBAL APP ROLLOUT

After the release as of March 4th 2024, a new SAP SuccessFactors app is available from the Microsoft Teams App Store.

If you're still using the old app, you may need to install the new app for all your users in the organization.

This change is made to reduce your administrative chores in downloading, uploading, and upgrading app packages every time we deliver new features. It also enables users to explore the app themselves and increases exposure.

If you are already using the Legacy App, which was downloaded via SuccessFactors > Admin Centre > Work Tech Configuration Page, then we highly encourage you migrate to this new App.

Switching to the New Experience of SAP SuccessFactors App Installation | SAP Help Portal

Important: The previous legacy app, which is the custom SAP SuccessFactors App package (zip file) downloaded via the Work Tech Configuration page of the Admin Center reached End of Maintenance in 1H 2024 release (May 2024). It's not possible to download that zip file or access this app anymore.

Additional resources about how to transition into the new App, please visit the below links:

Keywords

WRK-118 , WRK-113 , Work Tech Configuration , Work tech , Integration ,Microsoft teams , Integration Between SAP SuccessFactors and Microsoft 365, Global App, legagcy , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Product Enhancement

Product

SAP SuccessFactors HXM Suite 2211

Attachments

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