SAP Knowledge Base Article - Public

3320080 - Employee Type doesn't appear for some employees in Download Preview Users


Employee Type values do not appear for some users in Download Preview User.


SAP SuccessFactors Learning

Reproducing the Issue

  1. In Learning Administration > Menu
  2. Manage User Learning > Assignment Profiles
  3. Search a specific Assignment Profile >
  4. Click to edit >
  5. While managing the AP rules click "Download Preview Rules"


The file generated from "Download Preview Users" feature will retrieve the Description for some records (e.g. Employee Type, Job Code).

Example: If the Description of the Employee Type record of ID "Active" is empty, when downloading the file from "Download Preview Users" the learning administrator will see the column for Employee Type record empty for all users using "Active" Employee Type ID.


Add Description values to the required records in Learning Administration. If the data is managed in EC/BizX, ensure it's correctly mapped in connectors configuration and it's coming in the input file.


For Employee Types records: In Learning Administration > Menu > References > People Management > Employee Types > search the required type and edit the record manually to add a description.

If the users' data is managed in BizX/EC, ensure that the EMP_TYP_DESC (for this example) is correctly mapped based on the current user connector settings in use and that this value (description) is sent to Learning via input file.

Please note: Since connectors can be used to import thousands of records in the system, we highly recommend that our customers engage with our Professional Services organization or an implementation partner before attempting to utilize a connector to import/update data, especially in a production environment. We do not recommend customers to perform the implementation or execution of connector without assistance from a certified partner or Professional Services, the Product Support may not be able to assist with data issues generated through the connector. Please contact your CSP / Account Executive if necessary (KBA 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]).

See Also

SAP Help Portal (User Assistance guide, login may be required):

SAP SuccessFactors Learning Assignment Profiles

Checking an Assignment Profile Pool


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