SAP Knowledge Base Article - Public

3320111 - Unable to upload file in I-9 Panel - Onboarding 1.0

Symptom

User cannot upload PDF to a panel.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

One possible cause of this issue could be the presence of a special character in the file name. 

Resolution

To prevent similar issues in the future, SAP advise using only alphabetic and numeric characters in the names of files that interact with the Onboarding 1.0 system. 

Keywords

ONB, pdf, special, character, unsupported, upload, file, I-9. , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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