SAP Knowledge Base Article - Public

3320310 - Jam - External Content Widget not showing folders

Symptom

  • When setting up an External Content Widget in JAM, Folders are not shown.
  • Widget loads for a brief second and states "No Content yet" 

Environment

SAP JAM Collaboration

Reproducing the Issue

  1. Login in to JAM Admin Page
  2. Edit Home Page
  3. Add an External Content Widget
  4. Select Desired Folder

Cause

JAM system supports following:

  • When in the group, it supports both contents and folders. 
  • When creating external widget , it can show the folder.
  • When in the homepage, the widget only supports contents, no folders.

Resolution

This is expected system behavior as per current JAM product design.

Keywords

External Content, SAP JAM, widget, folder , KBA , LOD-SF-JAM-WID , Widgets , Problem

Product

SAP Jam Collaboration all versions