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3320375 - Tiles of 'Monitor Message Processing' are empty and exception is raised

Symptom

When the Cloud Integration tenant is opened (*/itspaces/shell/monitoring/Overview) under 'Monitor Message Processing' the tiles are empty and cannot be opened because of the exception at the pop-up window:

"Request for message processing logs failed with error: Internal Server Error Can't get a DataSource for tenant TenantInfo for 'XXX': subdomain='XXX', tenantType='NONE'Message: {"error":{"code":"Internal Server Error","message":{"lang":"en","value":"Can't get a DataSource for tenant TenantInfo for 'XXX': subdomain='XXX', tenantType='NONE'"}}}"


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Environment

  • SAP Cloud Integration
  • SAP Integration Suite

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

CPI, Cloud Integration, HCI, Integration Suite, Monitor Message Processing, Message Monitor, Internal Server Error Can't get a DataSource for tenant TenantInfo for, Can't get a DataSource for tenant TenantInfo for , KBA , LOD-HCI-PI-OPS , Cloud Operations , Problem

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