SAP Knowledge Base Article - Public

3320504 - Following attachments were removed while creating the E-Mail Activity


  • Occasionally users may be unable to load an attachment included in an e-mail
  • Instead of the actual attachment, there is a text file containing information such as:
    • Following attachments were removed while creating the E-Mail Activity:Attachment Name: "".
      • Error: "Upload of MIME type application/others not permitted".
    • The message could also be related to some else like Error: "Upload of MIME type application/application/x-pdf".


  • SAP Cloud for Customer
  • SAP Cloud for Sales

Reproducing the Issue

  1. Go to Service
  2. Tickets, and open the offending ticket
  3. Navigate to Overview, Timeline

* The message can also be observed under Administrator -> Web Service Message Monitoring


  • Attachment blocked for security reasons
  • The attachment could be harmful and contain potential threats to the system


    1. Go to the Business Configuration Work Center.
    2. Select Overview and click Go to populate the Activities.
    3. Select Allowed MIME Types activity.
    4. Click Change Immediately.
    5. Make the changes depending on the message received:
      • For example, if the error is related to "application/others", and the entry does not exist, then
        • Click Add Row and enter new Zcode, MIME Type Code which starts with Z and set MIME Type as "application/**. Like application/others
        • Activate this MIME Type Code by allowing the checkboxes for Allowed, Compressed.
      • If the entry exits, then ensure the MIME Type Code is allowed by enabling the checkboxes for Allowed, Compressed.

            See Also

            2774580 - Error "Upload of MIME type application/octet-stream not permitted" when uploading Emails with attachments


            MIME, Blocked, Removed, Attachment, E-mail, Ticket, application/octet-stream, "MIME" "application/" , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem


            SAP Cloud for Customer core applications 2302