Symptom
Once onbordee opens "Know Your Key People" section, recommended people information are blank.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as onbordee
- Access "Your Onboarding Guide"
- Click "Know Your Key People"
- First Name / Last Name / Email info of the recommended people are blank
Cause
There are a number of possible causes, here are some of the most common ones:
- Assigned Employees, Manager and/or Buddies, don't have the personal information saved in EC > My Employee File
- There is no Service User saved in Admin Center > Update Process Flow for Onboarding and Offboarding
- Onboarding External User is missing permissions
Resolution
- Maintain the correct information in EC > My Employee File for Managers and the users you wish to assign as Buddy.
Information such as position, business email, business phone, etc, need to be complete. - In Admin Center > Update Process Flow for Onboarding and Offboarding, save a Service User that has all the permissions needed.
- In Admin Center > Manage Permission Roles > OnboardingExternalUser , make sure that relevant permissions are assigned.
Permissions such as: First Name, Last Name, Business Email Address, Process.
See Also
Implementation guide: Setting Up a BPE Service User
Keywords
Know Your Key People, recommended, buddy, task, blank, appear, available, employee, onboardee, candidate, information, recommended people , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding