3320505 - "Know your key people" section comes with blank information of employee - Onboarding

Once onbordee opens "Know Your Key People" section, recommended people information are blank. 

SAP SuccessFactors Onboarding

1. Login as onbordee
2. Access "Your Onboarding Guide"
3. Click "Know Your Key People"
4. First Name / Last Name / Email info of the recommended people are blank
   
   

There are a number of possible causes, here are some of the most common ones:

1. Assigned Employees, Manager and/or Buddies, don't have the personal information saved in EC > My Employee File
   
   
2. There is no Service User saved in Admin Center > Update Process Flow for Onboarding and Offboarding
   
   
3. Onboarding External User is missing permissions

1. Maintain the correct information in EC > My Employee File for Managers and the users you wish to assign as Buddy.
   Information such as position, business email, business phone, etc, need to be complete.
   
   
2. In Admin Center > Update Process Flow for Onboarding and Offboarding, save a Service User that has all the permissions needed.
   
   
3. In Admin Center > Manage Permission Roles > OnboardingExternalUser , make sure that relevant permissions are assigned.
   Permissions such as: First Name, Last Name, Business Email Address, Process.

Implementation guide: Setting Up a BPE Service User

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