SAP Knowledge Base Article - Public

3321082 - SF Mobile App unable to open Camera in custom MDF Portlet

Symptom

  • When trying to upload a picture  in custom MDF Portlet  in SuccessFactors mobile App, the camera does not open. The user's camera roll/gallery is opened instead.
  • We are able to select the photos only from the gallery.

Environment

 SAP SuccessFactors HCM suite 

Reproducing the Issue

  • Go to  Employee Profile-> Custom MDF Portlets->  Navigate to Attachment Icon.
  • Click on the Attachment  Icon open the Camera roll/gallery but not the camera to take the live photo.

Cause

This is Expected behavior  as per the product design

Resolution

  • MDF portlet is hybrid page so it doesn't support Mobile App opening the camera directly.

See Also

mobile camera , hybrid page

Keywords

Mobile App , Camera , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To

Product

SAP SuccessFactors HXM Core 2211