SAP Knowledge Base Article - Public

3321214 - Picklist on the Candidate Profile page is not being displayed in the correct place.

Symptom

The picklist for one field on the Candidate Profile page is being displayed at the top left of the screen instead of beside the field label as normally expected. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Manually create a new candidate profile in RCM > Candidates > Add candidate
  2. Go to the Salutation picklist field and click on the arrow to open the dropdown menu
  3. The picklist shows up at the top left of the page

Cause

Misconfiguration of the Candidate Profile Template  XML - there is a closing square bracket missing in the field description for English US:

<field-definition id="salutation" type="picklist" required="false" custom="true" anonymize="true" sensitive="false">
  <field-label mime-type="text-plain"><![CDATA[Salutation]]></field-label>
  <field-label mime-type="text-plain" lang="de_DE"><![CDATA[Anrede ]]></field-label>
  <field-label mime-type="text-plain" lang="en_GB"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="es_ES"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="fr_FR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ja_JP"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ko_KR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="pt_BR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ru_RU"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="en_US"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="zh_CN"><![CDATA[Salutation ]]></field-label>
  <field-description><![CDATA[Salutation]]></field-description>
  <field-description lang="de_DE"><![CDATA[Salutation ]]></field-description>
  <field-description lang="en_GB"><![CDATA[Salutation ]]></field-description>
  <field-description lang="es_ES"><![CDATA[Salutation ]]></field-description>
  <field-description lang="fr_FR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ja_JP"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ko_KR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="pt_BR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ru_RU"><![CDATA[Salutation ]]></field-description>
  <field-description lang="en_US"><![CDATA[Salutation ]></field-description>
  <field-description lang="zh_CN"><![CDATA[Salutation ]]></field-description>
    <picklist-id>salutation</picklist-id>

Resolution

Add the closing square bracket as shown below:

<field-definition id="salutation" type="picklist" required="false" custom="true" anonymize="true" sensitive="false">
  <field-label mime-type="text-plain"><![CDATA[Salutation]]></field-label>
  <field-label mime-type="text-plain" lang="de_DE"><![CDATA[Anrede ]]></field-label>
  <field-label mime-type="text-plain" lang="en_GB"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="es_ES"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="fr_FR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ja_JP"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ko_KR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="pt_BR"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="ru_RU"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="en_US"><![CDATA[Salutation ]]></field-label>
  <field-label mime-type="text-plain" lang="zh_CN"><![CDATA[Salutation ]]></field-label>
  <field-description><![CDATA[Salutation]]></field-description>
  <field-description lang="de_DE"><![CDATA[Salutation ]]></field-description>
  <field-description lang="en_GB"><![CDATA[Salutation ]]></field-description>
  <field-description lang="es_ES"><![CDATA[Salutation ]]></field-description>
  <field-description lang="fr_FR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ja_JP"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ko_KR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="pt_BR"><![CDATA[Salutation ]]></field-description>
  <field-description lang="ru_RU"><![CDATA[Salutation ]]></field-description>
  <field-description lang="en_US"><![CDATA[Salutation ]]></field-description>
  <field-description lang="zh_CN"><![CDATA[Salutation ]]></field-description>
    <picklist-id>salutation</picklist-id>

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions