SAP Knowledge Base Article - Public

3321346 - How To Delete Case Type


You would like to understand how to delete a Case Type in the SAP Service Cloud Version 2.


SAP Service Cloud Version 2.


At the moment, only case types in status Draft can be deleted, following the steps below:

  1. Navigate to the user menu.
  2. Click Settings.
  3. Click All Settings.
  4. Click on Case Types, under Cases section.
  5. Select the Case Type you would like to delete.
  6. Click on the thrash bin icon / button.
  7. Click Delete on the pop-up.

In the list, you will see the icon / button is already only displayed for types in status Draft.


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SAP Service Cloud Version 2 all versions