SAP Knowledge Base Article - Public

3321448 - AskHR - Error when clicking in SAP Cloud Portal URL through Extension Center

Symptom

You have started the AskHR implementation and you are following the guide Implementing Service Center in Employee Central.

Now, after you have completed the first step of the implementation sequence (Creating an SAP SuccessFactors Extension) and testing the access to the SAP Cloud Portal URL, you are getting an application error with the fingerprint 616ea2a30074a06ab0956f732271bae7c8b6d691.

Environment

Employee Central Service Center

Reproducing the Issue

  1. Access the implementation guide session Implementation Sequence
  2. Start the first step called Create an SAP SuccessFactors extension in Provisioning
  3. In the final step of this session, try to execute the step 5, "Verify that you can access the Extension Directory for your SAP Business Technology Platform subaccount"
  4. Get the application error when clicking in the cloud portal URL

Cause

Integration token configured did not get completed successfully or you have created the integration token using incorrect trust identity provider

Resolution

Repeat the steps documented in Create an Integration Token for SAP SuccessFactors

NOTE: Please make sure that when performing the recreation you are selecting Use SAP SuccessFactors identity provider

Keywords

Creating an SAP SuccessFactors Extension Error when clicking in SAP Cloud Portal URL 616ea2a30074a06ab0956f732271bae7c8b6d691 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-EC-SRV , Ask HR - EC Service Center [DO NOT USE - Use LOD-SF-INT-AHR] , Problem

Product

SAP SuccessFactors HCM Suite all versions