Symptom
- You have integrated with ERP/ISU, and noticed that invoices are not replicated to C4C
- Invoices are not fetched from ISU (COD_UTILITIES_ACCOUNT_OVERVIEW)
- C4C Utilities Error while reading Invoice data
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Cloud for Customer
- SAP ERP/ISU
- SAP Cloud for Service
Reproducing the Issue
- Open an account in C4C
- Go to Finances, or whatever the tab is named
- Go to Invoices or payments
Cause
Missing settings or bug
Resolution
- If your system is on Support Pack 50 and under, please apply the following notes:
- 2899764 - Incorrect Payments and Amount due values are displayed under Invoice Tab of Utilities Financials
- 2896488 - Customer Due amount not matching to Amount Due and Open Amount values of Invoice tab under Utilities Financials Screen
- If the above are not valid for your system, then proceed to activate FQEVENT 1231 with following function module: "ISU_GET_ITEMS_1231"
- Run Tcode /nfqevents
- Search for "1231 Biller Direct: Group Items for Display"
- if no entry is found under Installation-Specific Function Modules, then click the Pencil to add
- Enter "ISU_GET_ITEMS_1231"
- Save your changes and test
See Also
Keywords
FQEVNT 1231, invoices, activation, ISU_GET_ITEMS_1231 , KBA , LOD-CRM-IND-UTL , Utilities , Problem
Product
SAP Cloud for Customer core applications 2302