SAP Knowledge Base Article - Public

3321568 - Unable to create a new Quote in the CPQ system. Error: No quote loaded!

Symptom

Unable to create new quotation in CPQ.

It says "No quote loaded!" and we see fatal error in Logs "Object reference not set to an instance of an object."

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

Click on Create New Quotation button -> We see error on the screen "No quote loaded!"

Cause

Not having even a single Status set as Default could cause this issue.

Resolution

To fix the issue, please set any Status as Default under Setup -> Workflow / Approval -> Statuses

Keywords

No quote loaded, quote, Object reference not set to an instance of an object, unable to create, Status, Workflow, default, new quote, quotation, fatal error, dev console , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2020