Symptom
Onboarding was disabled from the instance. How to purge remaining onboardees that were left over?
Environment
- SAP SuccessFactors Onboarding
- SAP SuccessFactors Platform
Reproducing the Issue
- Onboarding was disabled from the instance
- Now we have active ("e") and inactive ("d") external users left in the system
- Unable to purge because as onboardees, they do not fit into target population
Cause
- Data issue
- Here we can’t change the user status to "d" (inactive external) and purge since they will no longer own the target population for purging
Resolution
- We have to apply a workaround where we are changing the user status to ‘f’ i.e. inactive internal user
- Customers and Partners, please raise a request to Support Team
- Support team, please see internal note with the Script request for Operations team to be raised
- Customers, Partners, post the user status change, you can proceed with Purge Inactive user data purge
See Also
Keywords
Onboarding, Disabled, Inactive, External user, Data, Purge , KBA , LOD-SF-OBX-ADM , Admin UI , LOD-SF-PLT-DRM , Data Retention Management , Problem
Product
SAP SuccessFactors HXM Core 2111 ; SAP SuccessFactors Onboarding ; SAP SuccessFactors platform 2211