Symptom
- Internal hire is initiated but enter Business Process tile with error
- Error: jobInfo : EventReasonValue for Object eventReason is not a consistent value with the associated Object Country/Region with value USA
- When I initiate an internal hire, the Event Reason doesn’t match the selected Country/Region, and the process fails with a Business Process error.
- The Business Process (BPE) tile shows errors during internal hire onboarding because the Event Reason is inconsistent with our country/region configuration.
- Internal hire onboarding can’t start (or stalls) due to misaligned Event Reason–to–Country/Region mappings in our setup.
- Employees on Leave of Absence are especially impacted—the system flags inconsistent Event Reasons for their associated Country/Region and blocks processing.
- Overall, our Event Reason configurations aren’t aligned to Country/Region rules, causing repeated errors and preventing smooth internal hire onboarding.
Environment
SAP SuccessFactors Onboarding
Cause
- Event Reason Value is not available in manage data > Country/Region > USA (could be another country)
- Event Reason is not passed successfully from RCM. Event Reason is mandatory at the time of initiation
Resolution
- Navigate to Manage Data > Country/Region > USA (or whatever country is listed in error message)
- Click Take Action
- Make Correction
- Add Event Reason Value under Event Reason section
- Save
- Once added, please restart the error from Business Process tile
To configure Event Reason, you can follow the below blog:
Keywords
event reason, internal hire, jobInfo : EventReasonValue for Object eventReason is not a consistent value with the associated Object Country/Region with value USA, Country/Region, business process, BPE Tile. , KBA , LOD-SF-OBX-BPE , BPE Process Flow , Problem
Product
SAP SuccessFactors Onboarding 2211
SAP Knowledge Base Article - Public