Symptom
Error "Sorry, there was an error. Please try again." after editing and traying to "publish" or "save draft" a group page.
Environment
SAP SuccessFactors JAM
Reproducing the Issue
- Access SAP JAM
- Click on Account settings gear button
- Select Admin
- Select Product Setup > Groups Management
- Select All Groups > Enable Content Administrator
- Open the group in a second tab
- See the Enter Page Settings pencil, click it and then on Edit
- Scroll down to the bottom of the page and remove the last column entirely
- Scroll up and click Publish > Publish again
- The error appears
Cause
This is a system bug.
Resolution
The fix will be available as part of the release R580, which will happen on May 18th.
Both the group creator and group admin could edit the page, so as a temporary workaround, the group creator can grant admin privileges to another user, allowing them to edit the group without encountering any error messages.
Keywords
jam grouo, group error, edit group, save error , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem
Product
SAP Jam Collaboration all versions