SAP Knowledge Base Article - Public

3321722 - Error when trying to Publish or Save Draft in Group page


Error "Sorry, there was an error. Please try again." after editing and traying to "publish" or "save draft" a group page.



SAP SuccessFactors JAM

Reproducing the Issue

  1. Access SAP JAM
  2. Click on Account settings gear button
  3. Select Admin
  4. Select Product Setup > Groups Management
  5. Select All Groups > Enable Content Administrator
  6. Open the group in a second tab
  7. See the Enter Page Settings pencil, click it and then on Edit
  8. Scroll down to the bottom of the page and remove the last column entirely
  9. Scroll up and click Publish > Publish again
  10. The error appears


This is a system bug.


The fix will be available as part of the release R580, which will happen on May 18th.

Both the group creator and group admin could edit the page, so as a temporary workaround, the group creator can grant admin privileges to another user, allowing them to edit the group without encountering any error messages.


jam grouo, group error, edit group, save error , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem


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