SAP Knowledge Base Article - Public

3321819 - Add New Hire to Onboarding - Hiring manager can see only one portlet in Provide Additional Details page

Symptom

Hiring manager can see only one portlet (Identity) in Provide Additional Details page during Add New Hire to Onboarding.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Hiring manager goes to Add New Hire to Onboarding page;
  2. Fill out the basic details;
  3. Click "Provide Additional Data" button;
  4. Only Identity portlet is loaded in the page;

Cause

Target population type isn't configured as "External user" for hiring manager permission role.

Resolution

Update the target population for responsible permission role.

For manual onboarding process, it is a must to have target population type as "External user". Either it could be ''All external user'' (OR) restricted external user (i.e external users based on department, location, division).

Keywords

target population, hiring manager, manual onboarding, add new hire to onboarding, add new recruit to onboarding , KBA , LOD-SF-OBX-MAN , Manual Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions