Symptom
Hiring manager can see only one portlet (Identity) in Provide Additional Details page during Add New Hire to Onboarding.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Hiring manager goes to Add New Hire to Onboarding page.
- Fill out the basic details.
- Click "Provide Additional Data" button.
- Only Identity portlet is loaded in the page.
Cause
Target population type isn't configured as "External user" for hiring manager permission role.
Resolution
- Update the target population for responsible permission role.
- For manual onboarding process, it is a must to have target population type as "External user". Either it could be ''All external user'' (OR) restricted external user (i.e external users based on department, location, division).
- Additionally, you need to create a separate role that only has 2 specific permissions with the target population as all external users:
- employee central effective dated entities
- employee data
- Please associate this with the affected manager.
Keywords
target population, hiring manager, manual onboarding, add new hire to onboarding, add new recruit to onboarding, portlets, identity, missing, not visible , KBA , LOD-SF-OBX-MAN , Manual Onboarding , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public