SAP Knowledge Base Article - Public

3321908 - Recommendation Cards in Guided Selling


Recommendation Cards not working for a specific Contact within Guided Selling.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales Workcenter.
  2. Go to Guided Selling view.
  3. Open any Opportunity.
  4. You will see that the Recommendation Card isn't appearing. 


Contact Recommendation Card only appear if the last interaction with the Contact was more than 15 days ago.


This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer:

Contact your Account Executive: check the link.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Card ; Recommendation ; Contact ; Opportunity ; Guided Selling ; ISE , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , How To


SAP Cloud for Customer add-ins all versions