SAP Knowledge Base Article - Public

3321908 - Recommendation Cards in Guided Selling

Symptom

Recommendation Cards not working for a specific Contact within Guided Selling.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales Workcenter.
  2. Go to Guided Selling view.
  3. Open any Opportunity.
  4. You will see that the Recommendation Card isn't appearing. 

Cause

Contact Recommendation Card only appear if the last interaction with the Contact was more than 15 days ago and Relationship Intelligence is configured successfully.

Resolution

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Card ; Recommendation ; Contact ; Opportunity ; Guided Selling ; ISE , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , How To

Product

SAP Cloud for Customer add-ins all versions