SAP Knowledge Base Article - Public

3321943 - SuccessFactors Welcome email when IAS is enabled

Symptom

  • Is it possible to change the URL of Welcome email from "Email Notifications Template" page?
  • How to send new users Welcome email when IAS is enabled?
  • PWD users Welcome email with wrong URL
  • How to change the token for URL in Welcome email?

Environment

SAP SuccessFactors HCM Suite

Resolution

When IAS is activated, the "Welcome Email" from the Email Notifications Template is no longer required. The Welcome/Activation emails are automatically enabled in the IAS tenant during the transformation of the Identity Provisioning for the Identity Authentication target system. Please find more details in the KBA 3035482 - How to send welcome e-mails in a predefined language? -- Also, please review the guide below for information about the Forgot Password e-mail template: Configuring E-Mail Templates | SAP Help Portal

When Partial SSO is enabled, and a Welcome email needs to be sent from SuccessFactors, just add the SF URL to the email template from the "Email Notification Template Settings" page, instead of using the default token. 

Note: As of 2H 2023, you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications

See Also

  1. Help Guide - Configuring E-Mail Templates | SAP Help Portal
  2. KBA - 3035482 - How to send welcome e-mails in a predefined language?
  3. KBA - 3387145 - Reporting on the delivery of System Email Notifications

Keywords

welcome email, notification, ias welcome email, partial SSO email, email template, welcome with password, IAS , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HXM Core 2211