SAP Knowledge Base Article - Public

3321949 - Different Greetings in E-mail Templates


 You would like to use different greetings in e-mail templates.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign Workcenter.
  2. Go to Content view.
  3. Open any E-mail Template.
  4. Go to Design facet.
  5. You will see that it is not possible to change the greetings.


 This is not possible with the current design of the solution. Also not possible via any custom PDI solution.


This is the current expected behavior of SAP Cloud for Customer. Please check the SAP Cloud for Customer Influence Site to submit an idea.


Template , Greentings , Change , Edit , Custom , E-mail , KBA , LOD-CRM-MKT-CNT , Marketing Content Editor , How To


SAP Cloud for Customer add-ins all versions