Symptom
Users created in the IAS not showing in JAM
Environment
SAP JAM Collaboration
Reproducing the Issue
- Access IAS
- See the user is in there
- Go to the backend of JAM
- Try to search for the user
- The user is not appearing.
Cause
Go to Job Logs and see if the job is running. If is not, is expected that the users are not syncing with JAM.
Resolution
Please run the job, this job will delay depending on the amount of users that is pending on the sync
Also, once the job finish, schedule this job to run after the amount of minutes that the job took to finish (ex: if the job took 30 minutes to finish, schedule the job to run at every 30 minutes)
Keywords
Users syncing JAM, IPS job sync, IAS IPS JAM , KBA , LOD-SF-JAM-PRV , Provisioning Changes , How To
Product
SAP SuccessFactors HCM Suite all versions