SAP Knowledge Base Article - Public

3322007 - Unsubscribe E-mail Is In German And Needs To Be In English


After clicking on Unsubscribe Link, e-mail open and content showing in German language even content mentioned in English language


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign WOC
  2. Content view
  3. Create a Content in English Language with Unsubscribe link following HTML is included in content p><a href="mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}">Click here to be removed from future marketing mailings.</a></p> in English language 
  4. Save
  5. Now Go to Campaign view -> Create a campaign 
  6. Use Content as e-mail template in that campaign
  7. Execute the campaign with target group
  8. Once the e-mail reached to target group member and click "Unsubscribe link' (Click here to be removed from future marketing mailings.)
  9.  It open a new e-mail with below German or English text:
    German - Nach dem Senden dieser E-Mail an die vorgeschlagene Empfängeradresse erhalten Sie keine weiteren Marketingnach
    English - You will get no further marketing messages after you send this e-mail to the proposed receiver address.


The system always picks the logon language of the user in the time of Campaign execution in the e-mail body of Unsubscribe link.

From the 1802 release onwards, the correspondence language of the recipient is be picked up. That is, if the member correspondence language of the recipient of the e-mail is German, then the unsubscribe notification would be sent in German and similarly for other languages as well.


This is an expected system behavior.
For example, if the logged on user logged into C4C in German and executes the campaign, the text body within the Unsubscribe hyperlink will be in German. Similarly it would be English if logged on language is English when the Campaign execution occurs.

Similarly, the e-mail body text within the Unsubscribe hyperlink was in French, when the logon language was French.

Suppose if the translation of the unsubscribe text is not present in the corresponding language(for example - Romanian), then the unsubscribe e-mail text would be sent according to the default language of the logged-on employee/user.

See Also

 2544327 - Text in Unsubscribe Emails For Campaigns


Unsubscribe Link open in German Language , KBA , unsubscribe , link , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-MKT , Marketing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions