SAP Knowledge Base Article - Public

3322265 - Delegate authority for managing simple products show empty products list

Symptom

Delegate authority for managing simple products show empty products list even though products are visible to everyone on Product setup page.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Enter Delegation of Authority in Setup.
  2. Provide permission to User type.
  3. In User menu, go to Manage Simple Products.
  4. List of products will be empty.

Cause

Explicit permission for the product is not granted on the Product Setup Page. This is by design. You must specify a certain permission group at the product level for it to appear on the User Menu page, in addition to assigning the product to a specific Category in the Delegation of Authority. If you set the product to be visible to everyone, it will only be visible to all permission groups in the Catalog, and the user will not be able to see it on the User Menu page.

Resolution

Go to product setup page and provide permission for the product to the permission group. 

See Also

  • You can find the above information on the help article as well: Manage Simple Products | SAP Help Portal 
  • Once you have created or imported a simple product, it is displayed on the product list on the Manage Simple Products page. You can see only the products for which you are granted permission via the permission group to which you belong.

Keywords

Delegation of Authority, Products, List, Manage, Simple, Products, Permission Groups , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023