SAP Knowledge Base Article - Public

3322301 - Optional Item Type is being added to Quote Totals

Symptom

When changing Item Type to Optional in a Quote, value is still being added to the Quote Totals.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. On a quote change Product ItemType to "Optional"
  2. Verify that it is still being added to Total Sum of the Quote.

Cause

Calculations have not been properly configured.

Resolution

  1. It should be configured calculations for Totals for ItemType field
    1. Go To Setup->Quotes->Fields, Calculations, Layout-> Fields, Calculations Tab-> Search for Item Type
    2. Select the Item Type under Main Item -> Click on Add Calculations and add Total One Time List Price, Total One Time Net Price and Total Amount
    3. If recurring price is being used, it should also be added Total Recurring Net Price, Total Recurring List Price and Total Recurring Cost
  2. Currently, for ItemType field, CPQ support only calculations for totals. If any other type of calculation is added, ItemType calculation might be added to Total Sum.

See Also

Keywords

Quote 2.0, ItemType, Totals, Optional Item Type, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2023