SAP Knowledge Base Article - Public

3322369 - Error in BPE : [Error Code: 19] An error has occurred, please contact the system administrator

Symptom

Onboardee not appearing in the onboarding dashboard and its landed in the BPE error tile with the error.

[Error Code: 19]An error has occurred, please contact the system administrator

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiate onboarding for a candidate from RCM or manually.
  • Candidate does not appear in the onboarding dashboard.
  • Check the BPE error tile , you will see the below error for the candidate : [Error Code: 19]An error has occurred, please contact the system administrator

Cause

The email type picklist is not configured correctly in the picklist centre.

Resolution

The issue was caused by Email type P is not in picklist ecEmailType.

Please activate the Email Type P in the ecEmailType

See Also

2894061 - [Onboarding] Process not created due to incorrect EC Picklist Association - Onboarding

Keywords

Error code : 19 , onboarding , onboarding dashboard , BPE , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2211