SAP Knowledge Base Article - Public

3322369 - Error in BPE : [Error Code: 19] An error has occurred, please contact the system administrator - Onboarding

Symptom

Onboardee is not appearing in the onboarding dashboard and its landed in the BPE error tile with the error.

[Error Code: 19]An error has occurred, please contact the system administrator

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for a candidate from RCM or manually.
  2. Candidate does not appear in the onboarding dashboard.
  3. Go to "TO DO" icon in the top of the page 
  4. Check the Business Process (BPE) error tile , you will see the below error for the candidate : [Error Code: 19]An error has occurred, please contact the system administrator

Cause

The email type picklist is not configured correctly in the picklist centre.

Resolution

The issue was caused by Email type P is not in picklist ecEmailType.

Please activate the Email Type P in the ecEmailType

See Also

2894061 - [Onboarding] Process not created due to incorrect EC Picklist Association - Onboarding

Keywords

Error, code,19 ,onboarding, obx, dashboard , BPE, message, email, type, has, occurred, please, contact, the, system, administrator , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions