3322407 - Reason for Bounce Is Not Displayed In SEOD: BOUNCE EMAIL

A reason for bounce is not displayed in SEOD: BOUNCE EMAIL.

 SAP Cloud for Customer

1. Go to the Service work center.
2. Go to the Tickets view.
3. Open the Ticket 123 (Where 123 refers to the Ticket ID).
4. Go to the Interactions tab.
5. Select an e-mail which the subject SEOD: BOUNCE EMAIL.

Result: There is no reason for bounce

The bounce email content is formed by application to show a generic information. The reason for the failure does not come as a specific MIME header in the bounce email, rather it comes as a text as part of a status report. The reason is not always available for all the bounce emails. So a generic information is shown in the interaction content to maintain consistency.

This is an expected system behavior.

If you wish to request this functionality for the possible delivery in future releases, you can submit an idea on the SAP Cloud for Customer Influence Site.

Bounce, Email, E-mail, SEOD, reason , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions