Symptom
During any step in the performance form cycle, comments from other users are not visible.
Environment
SAP SuccessFactors Performance Management
Cause
- Section comments have not been enabled
- Item comments have not been enabled
- Field permissions haven't been granted for Read or Write
- Owner role was excluded from section comments field permission
- The Rating Option selected does not show the comments by default
- The Ratings from Others tab permissions haven't been granted
- Comment option for the section is configured to not show comments
Resolution
Section comments, item comments, read or write permissions, and owner roles
Please review Implementing and Managing Performance Management - Field Permissions.
The Rating Option selected does not show the comments by default
Each rating option will display different system behavior, and depending in the rating option, comments will not display by default. Please review Implementing and Managing Performance Management - Rating Options for more details on expected system behavior for each option.
The Ratings from Other tab permissions haven't been granted
Please review Implementing and Managing Performance Management - Tab Permissions to configure the tab and/or permissions.
Comment option for the section is configured to not show comments
As a customer, you do not have access to Provisioning. Please engage a Certified Partner to assist with this configuration. If you do not have a Certified Partner, you can look for one using SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud].
Please review the following pages based on the impacted section:
- Implementing and Managing Performance Management - Miscellaneous Sections
- Implementing and Managing Performance Management - Performance Potential Summary Section (perfpot-summary-sect)
- Implementing and Managing Performance Management - Competency Section (competency-sect)
- Implementing and Managing Performance Management - Summary Section (summary-sect)
- Implementing and Managing Performance Management - Goal Competency Summary Section (objcomp-summary-sect)
- Implementing and Managing Performance Management - Goal Section (obj-sect)
- Implementing and Managing Performance Management - Rating Behaviors
See Also
- Implementing and Managing Performance Management - Field Permissions
- Implementing and Managing Performance Management - Rating Options
- Implementing and Managing Performance Management - Tab Permissions
- Implementing and Managing Performance Management - Miscellaneous Sections
- Implementing and Managing Performance Management - Performance Potential Summary Section (perfpot-summary-sect)
- Implementing and Managing Performance Management - Competency Section (competency-sect)
- Implementing and Managing Performance Management - Summary Section (summary-sect)
- Implementing and Managing Performance Management - Goal Competency Summary Section (objcomp-summary-sect)
- Implementing and Managing Performance Management - Goal Section (obj-sect)
- Implementing and Managing Performance Management - Rating Behaviors
Keywords
success factors, pm, pmgm, competencies, behaviors, ratings, tabs, permissions, visibility, missing, blank, not available, goals, objectives , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-PM-GM , Goals in PM Form , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , Problem