Symptom
Employee C submits a workflow request.
C's manager is A.
The workflow request goes to his own manager A (which is correct).
But the workflow request also goes to an irrelevant manager B (which is wrong).
Environment
SAP SuccessFactors HXM Suite
SAP SuccessFactors Employee Central
Reproducing the Issue
①Log in C's SF account, and submit a workflow request.
②Log in manager B's SF account, it displayed C's workflow request (which is wrong).
If click on 'View Details' to view the workflow details, a confirmation message reported: This page is related to a different employment. First, switch to employment undefined. Then, you can view the page in that context.
③Log in manager A's SF account, it displayed C's workflow request (which is correct).
Click 'View Details', it could be switched to the workflow details successfully.
Cause
B shares same UUID with A which is wrong.
Resolution
Create an INC and ask help from engineering team to fix duplicated UUIDs.
Keywords
duplicated UUID, duplicated approver , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , Problem