3322738 - Contact not transferred to surviving record after Account Merge

You noticed that, after performing an Account Merge, a Contact was not transferred to Surviving Record.

SAP Cloud for Customer

1. Navigate to Customer Merge view.
2. Open Merge ABC. 
3. Initiate it.
4. See that contact XYZ is still active in an Obsolete Account.

The affected contact has a relationship with both the surviving Account and a duplicate Account.

In this case, the merge does not touch duplicate contacts in order to prevent data loss.

If the contact only had a relationship to the obsolete account it would be moved to the surviving record.

Merge , Customer , Account , Obsolete , Contact , Active , KBA , LOD-LE-BP-MRG , Business Partner Merge , How To