SAP Knowledge Base Article - Public

3322977 - Campaign URL Builder tab is missing in Source Tracker - Recruiting Marketing

Symptom

  • When using the Campaign URL Builder option on an external posting, I'm redirected to the home page, or the Source Tracker page
  • If I go to the Source Tracker in Recruiting, the Campaign URL Builder feature is not visible.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go To Recruiting in RCM
  2. Click on the Source Tracker tab
  3. Campaign URL Builder is not displayed 

Cause

This issue is caused by an incorrect site setting "sitetypeid" that can no longer be changed via the UI. This setting was editable in the previous version of Command Center.

Resolution

  1. Go to CSB > Tools > Import & Export > Export tab;
  2. Export the Site Settings twice (important note: keep two copies of this file - one unmodified as a backup in case anything goes wrong, so you can restore the original configuration, and one that you will modify);
  3. Open the file you will be modifying with a text or XML editor (e.g. Notepad++, Oxygen, etc...);
  4.  You will need to modify the following settings in the XML file as follows: <sitetypeid>3</sitetypeid> must be changed to <sitetypeid>1</sitetypeid>

    See Also

    2852889 - Source Tracker - Replacement for URL Builder - Recruiting Marketing

    Keywords

    Campaign URL Builder, Source Tracker, missing tab, rmk, recruiting marketing , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem

    Product

    SAP SuccessFactors Recruiting all versions