Symptom
SNOTE pops up the following error while downloading an SAP Note:
"Error when receiving response from FCMS: Forbidden"
Error reported in transaction code SLG1:
"Could not receive HTTP for SAP-SUPPORT_NOTE_DOWNLOAD: COMM_FAILURE"
Connection test for both the HTTPS RFC SAP-SUPPORT_NOTE_DOWNLOAD and SAP-SUPPORT_PORTAL is successful.
Error in ICM trace (level 2) :-
HttpParseResponseHeader: Keep-Alive: 0
HTTP response (raw) [10/102/1]:
HTTP/1.1 403 Forbidden
date: Tue, 04 Apr 2023 07:47:14 GMT
content-type: text/html;charset=utf-8
connection: close
set-cookie: JSESSIONID=XXX; Path=/; Secure; HttpOnly
expires: Thu, 01 Jan 1970 00:00:00 GMT
set-cookie: SESSIONID=node01h0q6tes1zyjxbrs2s4h1jn3h127962; Path=/; Domain=.notesdownloads.sap.com; Expires=Tue, 04-A
strict-transport-security: max-age=15724800; includeSubDomains
fcmserror: AUTH
downloadid: 621048c0-3e11-478a-b3c2-1659d8ff9173
server: SAP Software Download
Connection Info: role=Client, local=<host:port>, peer=cert.notesdownloads.sap.com, protocol=HTTPS
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"
Read more...
Environment
- Note Assistant tool (SNOTE)
- SAP NetWeaver AS ABAP
Product
Keywords
SNOTE, Error when receiving response from FCMS: Forbidden, authorization, HTTP/1.1, 403, FCMS, Forbidden, COMM_FAILURE, RFC, HTTPS, error, note, download, client certificate, SAP Passport, SAPSUP, Note Assistant , KBA , BC-UPG-NA , Note Assistant , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview