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3323209 - Authorization error while downloading notes with HTTPS RFC configured using client certificate authentication

Symptom

SNOTE pops up the following error while you downloading an SAP note :-

Error reported in tcode SLG1:-

Could not receive HTTP for SAP-SUPPORT_NOTE_DOWNLOAD: COMM_FAILURE

Connection test for both the HTTPS RFC SAP-SUPPORT_NOTE_DOWNLOAD and SAP-SUPPORT_PORTAL is successful.

Error in ICM trace (level 2) :-

HttpParseResponseHeader: Keep-Alive: 0
HTTP response (raw) [10/102/1]:
  HTTP/1.1 403 Forbidden
  date: Tue, 04 Apr 2023 07:47:14 GMT
  content-type: text/html;charset=utf-8
  connection: close
  set-cookie: JSESSIONID=XXX; Path=/; Secure; HttpOnly
  expires: Thu, 01 Jan 1970 00:00:00 GMT
  set-cookie: SESSIONID=node01h0q6tes1zyjxbrs2s4h1jn3h127962; Path=/; Domain=.notesdownloads.sap.com; Expires=Tue, 04-A
  strict-transport-security: max-age=15724800; includeSubDomains
  fcmserror: AUTH
  downloadid: 621048c0-3e11-478a-b3c2-1659d8ff9173
  server: SAP Software Download
Connection Info: role=Client, local=<host:port>, peer=cert.notesdownloads.sap.com, protocol=HTTPS


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Environment

SAP NetWeaver 

Keywords

SNOTE, authorization, HTTP/1.1 403 Forbidden, FCMS, Forbidden, RFC, HTTPS, note, download, note download, client certificate, SAP Passport, SAPSUP , KBA , BC-UPG-NA , Note Assistant , Problem

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