SAP Knowledge Base Article - Public

3323229 - Technical Name for Contact on Opportunity Creation with Server Server-Side Integration

Symptom

In Server Side Integration, the technical name for Contact on Opportunity creation is displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Outlook
  2. Create a New Opportunity
  3. Search and Add Account
  4. Search and Add Contact with e-mail address
  5. The Technical Name is displayed for Contact I.E (021A9F4E68441EDDAF83F7D8C1805F4D)

Resolution

Field needs to be added to the contact card on Basic View for the affected profile.

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Keywords

Contact, Technical ID, Outlook, Basic View , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications 2302