Symptom
In Server Side Integration, the technical name for Contact on Opportunity creation is displayed.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Outlook
- Create a New Opportunity
- Search and Add Account
- Search and Add Contact with e-mail address
- The Technical Name is displayed for Contact I.E (021A9F4E68441EDDAF83F7D8C1805F4D)
Resolution
Field needs to be added to the contact card on Basic View for the affected profile.
Keywords
Contact, Technical ID, Outlook, Basic View , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem
Product
SAP Cloud for Customer core applications 2302