SAP Knowledge Base Article - Public

3323997 - Duplicated Extension Fields on Templates

Symptom

You noticed that KUT fields are appearing twice in the Email Templates Placeholders section.

Environment

SAP Cloud for Customer

Cause

The behavior is correct. By default the Templates view has Exposed node: CURRENT_COMMON with Include Extension fields marked as true. Hence, fields added to it will be displayed together with the ones from the root. This was developed in order to provide more visibility to Extension fields added to different nodes.

Below you can find a generic example as reference

E.g Field 1 - CURRENT_COMMON|EXT-/BYD/A3O2FP0009F60F02CBD16$XDP$CUSTOMER_QUOTE

E.g Field 2 - ROOT|EXT-/BYD/A3O2FP0009F60F02CBD16$XDP$CUSTOMER_QUOTE

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Ticket; Sales; TP; Place Holder; Text; Both; Multiple Times; Wrong; , KBA , LOD-CRM-SC-TMP , Template , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions