SAP Knowledge Base Article - Public

3324036 - Email Coming Without Internal Link

Symptom

An email sent to your Email Channel arrived without a link which was part of its content.

Environment

SAP Cloud for Customer

Cause

By default, if the email link is between < and/or > , it will be removed. This is for sanitisation purpose.

Resolution

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

E-mail, mail, Missing, Removed Not Visible, Hidden , KBA , LOD-CRM-SC-EML , Email , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions