Symptom
You have created a Route Group in Dynamic Visit Planning with all the valid details, however you couldn't find the Visit List for this Route Group in the system.
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Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Dynamic Visit Planning work center
- Navigate to Route Groups view
- Search for Route Group A
- There shows no Visit List under Visit List tab
OR
- Go to Dynamic Visit Planning Work Center
- Navigate to Visit Lists view
- There is no Visit List there
Cause
Both in Visit Lists view and Visit List tab under Route Group, we show Visit List filtered by date and owner by default. So Visit List can't be seen for the route group if the route group owner is not the logged-in user.
Resolution
The Visit List can be viewed by selecting the owner in the filter. By default Visit List for which the logged-in user is the owner is shown.
- Go to Dynamic Visit Planning Work Center
- Navigate to Visit Lists view
- The Visit List can be viewed by selecting the owner in the filter.
Keywords
Dynamic Visit Planning,DVP,Visit List,Route Group , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem