SAP Knowledge Base Article - Public

3324081 - Could not see Visit List for Route Group

Symptom

You have created a Route Group in Dynamic Visit Planning with all the valid details, however you couldn't find the Visit List for this Route Group in the system.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Dynamic Visit Planning work center
  2. Navigate to Route Groups view
  3. Search for Route Group A
  4. There shows no Visit List under Visit List tab

OR

  1. Go to Dynamic Visit Planning Work Center
  2. Navigate to Visit Lists view
  3. There is no Visit List there

Cause

Both in Visit Lists view and Visit List tab under Route Group, we show Visit List filtered by date and owner by default. So Visit List can't be seen for the route group if the route group owner is not the logged-in user.

Resolution

The Visit List can be viewed by selecting the owner in the filter. By default Visit List for which the logged-in user is the owner is shown.

  1. Go to Dynamic Visit Planning Work Center
  2. Navigate to Visit Lists view
  3. The Visit List can be viewed by selecting the owner in the filter. 
    Owner Filter 02.png

Keywords

Dynamic Visit Planning,DVP,Visit List,Route Group , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions