3324319 - Email Signature Image Added As Attachment in Ticket

You notice the Signature images of an incoming e-mail was added as an attachment once the Ticket is created in C4C.

SAP Cloud for Customer

1. Send an e-mail to C4C with an inline image as signature.
2. Go to Tickets Work center.
3. Open Ticket 123 (where 123 represent the ticket created by the e-mail received).
4. Go to the Interactions Tab.
5. See the E-mail that originated the Ticket has an attachment.
6. Open the attachment.
7. You will see the signature inline image was added as an attachment 'noname' once the E-mail arrives at C4C.

When the E-mail with inline images is sent via Outlook, it consist of base64 content in <img> tag and the system considers it as attachment. Hence it is shown as both inline image and attachment in the e-mail.

This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2.  If you are a customer: Contact your Account Executive;

Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

E-mail, attachment, signature, .html, .img, noname , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions