Symptom
- ID instead of Text was displayed in Digital Boardroom in SAP Analytics Cloud mobile IOS application
- The issue doesn't happen when displaying the story in SAP Analytics Cloud mobile IOS application
- The issue doesn't happen when displaying the same Digital Boardroom in Chrome/Edge browser in PC.
Environment
- SAP Analytics Cloud 2023.02
- SAP Analytics Cloud IOS application 2.139.0
Reproducing the Issue
- Create a story based on Live BW model. The story may contains hierarchy items and show Text in story level.
- Create a Digital Boardroom and insert this story page into it.
- In PC Browser, confirm the Digital Boardroom shows the same text which is expected.
- Log into SAP Analytics Cloud IOS application and open the same Digital Boardroom.
- Find it shows ID instead which is not expected.
Cause
The issue is a product limit in SAP Analytics Cloud mobile application.
Resolution
In this customer scenario, the story is using webview which means optimized mode. But in IOS mobile application the boardroom will always used IOS native way of rendering the widgets. If this is a live connection based story then in native mode its not fully supported and it works only with optimized stories. But for now optimized stories are still not supported on boardroom.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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