Symptom
During an article synchronization SAP Customer Checkout is crashing or becomes unresponsive. In the log file you find an error stack. The top of the error stack looks like:
2023-04-18 10:28:58,951 [loadAllDTOFromExternalSystem] INFO com.sap.scco.ap.pos.i14y.util.callback.impl.MaterialDTO_RetrieveListCallback - XState=com.sap.scco.util.exception.XState: com.sap.scco.util.exception.XState: javax.persistence.PersistenceException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.7.7.v20200504-69f2c2b80d): org.eclipse.persistence.exceptions.DatabaseException Internal Exception: java.sql.SQLTransactionRollbackException: A lock could not be obtained within the time requested. The lockTable dump is: Tue Apr 18 10:28:58 CEST 2023 XID |TYPE |MODE|LOCKCOUNT|LOCKNAME |STATE|TABLETYPE / LOCKOBJ |INDEXNAME / CONTAINER_ID / (MODE for LATCH only) |TABLENAME / CONGLOM_ID | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- *** The following row is the victim *** 450475324 |TABLE |IS |0 |Tablelock |WAIT |T |NULL |PRICEDISCOUNT
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Environment
- SAP Customer Checkout
Product
SAP Customer Checkout 2.0
Keywords
CCO, article, sync, unusable, shut down, item, price, discount , KBA , IS-SE-CCO , Customer Checkout , Problem
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