SAP Knowledge Base Article - Public

3326058 - Intermittent error "This site can't be reached" when accessing Internal Career Site Powered by CSB - Recruiting Marketing

Symptom

Intermittent error "This site can't be reached" when accessing Internal Career Site Powered by CSB.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to Home > Careers
  2. It shows "You have now been authenticated. Your request has been forwarded to the target system for processing".
  3. After redirection, it shows an error page "This site can't be reached".
  4. Reload the page or just let the page continues to load for a while. It shows the career site eventually.

Cause

In CSB Site Settings XML, "sslintalentcommunity" is set to "false".

<sslintalentcommunity>false</sslintalentcommunity>

Resolution

  1. Go to Career Site Builder > Tools > Import & Export > Export.
  2. Select Site Settings and export.
  3. Edit the XML file, search for "sslintalentcommunity" and change it to "true", e.g., <sslintalentcommunity>true</sslintalentcommunity>.
  4. Go to Career Site Builder > Tools > Import & Export > Import.
  5. Select Site Settings and import the file.

Keywords

ICS, RCM, RMK, IAS, SAML, SSO, Career Site Builder, This site can't be reached, Can't reach this page, ERR_CONNECTION_RESET, connection error, temporary, unable to access, authentication , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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